Our payment terms are simple. In order for us to proceed a claim, we'll bill you 50% advance payment via Stripe (VISA/MasterCard).
Upon completion of the claim, we'll then bill the remainder.
In a case, where we fail to process a claim, we'll refund you the complete advance payment in full. There will be no charges whatsoever.
On a case by case basis, we may be able to provide a no-prepayment facility to certain brands and public figures.
This means that we'll only bill you, in full, after we have successfully completed your username claim request.
In a case where we fail to process a username claim request, no charges will be applicable.
However - once a username claim has been completed successfully, no refunds will be applicable and any due amount should be completed within the provided timeline.