WE ARE
Handle Harmony, where digital identities find their perfect tune. We’re a dedicated team, helping brands and public figures secure the ideal social media usernames, ensuring a harmonized online presence. As we scale, we’re keen on adding empathetic and customer-centric individuals to our ensemble.
TOGETHER
We are on the hunt for a Customer Loyalty Manager who can cultivate and nurture our relationships with clients. Your role is pivotal in ensuring customer satisfaction and loyalty, which in turn, resonates with our brand’s promise of delivering harmony.
YOUR RESPONSIBILITIES
- Develop and implement loyalty programs that not only retain customers but also impact the bottom line.
- Monitor customer feedback, resolve concerns, and proactively address clients’ needs.
- Create engaging customer experiences that enhance brand loyalty and community engagement.
- Analyze customer data to improve customer satisfaction and ensure that our services meet their needs.
- Collaborate with the marketing and sales teams to integrate customer loyalty strategies in overall plans.
YOUR QUALIFICATIONS
- Proven experience in a customer-facing role, preferably in customer success or account management.
- Exceptional communication and interpersonal skills.
- Ability to analyze customer behavior and trends.
- Proficient in CRM software and other customer engagement tools.
- A genuine passion for delivering exceptional customer service and building strong customer relationships.
REQUIREMENTS
- Bachelor’s degree in Marketing, Business Administration, or related field.
- Proficiency in English; additional languages are a plus.
- A customer-first mindset with a dash of creativity and problem-solving skills.
LOCATION
SALARY
- Competitive, commensurate with experience.
START DATE
APPLY
- If you’re ready to play a key role in building enduring customer relationships, send your resume and a cover letter to careers@handleharmony.com with the subject line "Customer Loyalty Manager Application".
